Terms of Service

1. Introduction and Acceptance

Welcome to FreelioPro! These Terms of Service ("Terms") govern access to and use of the FreelioPro web application and services ("Service"), provided by Swift Byte Solutions (Private) Limited ("Company", "we", "us", or "our"), located in Badulla, Uva Province, Sri Lanka.

By registering an account, accessing a project portal, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not access or use the Service.

2. Definitions

• Freelancer: A person who registers a FreelioPro account, creates projects, uploads deliverables, and invites Clients into portals. Freelancers are the account holders and subscribers of the Service.
• Client: A person invited by a Freelancer to view or participate in a specific project. Clients do not register accounts and access the Service only through a project portal link and passcode issued by the Freelancer.
• User: Any Freelancer or Client using the Service.
• Portal: The private, project-specific area of the Service through which a Freelancer shares deliverables, files, invoices, approvals, and messages with a Client.
• User Content: Any file, asset, deliverable, message, invoice, link, comment, or other material uploaded, generated, or transmitted through the Service by a Freelancer or a Client.

3. Freelancer Accounts and Eligibility

To use the Freelancer features of the Service, you must register for an account. By creating an account, you represent and warrant that:

• Age Requirement: You are at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater). FreelioPro is not intended for use by minors. We do not knowingly allow individuals under the age of 18 to create accounts or use the Service.
• Legal Capacity: You have the legal capacity to form a binding contract in your jurisdiction and are not prohibited from using the Service under any applicable law.
• Accurate Information: The information you provide during registration is accurate and kept up to date.
• You are responsible for safeguarding the password you use to access the Service, you agree not to disclose it to any third party, and you will notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
• You are responsible for all activity that occurs under your account, including all projects, portals, and User Content created through it.

FreelioPro reserves the right to suspend or terminate any account found to be registered by a person under the age of 18, without prior notice.

4. Client Portal Access

Clients access the Service through a portal link and passcode generated by a Freelancer. No account registration is required. By entering a portal, a Client accepts and is bound by these Terms and our Privacy Policy in respect of that access and any User Content they submit.

• Clients must also be at least 18 years of age (or the age of legal majority in their jurisdiction) to access a portal.
• Portal access is granted at the sole discretion of the inviting Freelancer, is limited to the specific project concerned, and may be modified, suspended, or revoked by that Freelancer at any time and for any reason.
• Company may also suspend or revoke portal access where required to protect the Service, comply with a legal obligation, or address a violation of these Terms.
• Clients receive no account, no subscription entitlement, no ownership interest in the Service, and no guarantee of continued access to any portal or to any content within it.
• Clients can download all of a project's files as a single ZIP from the portal, and should keep their own copies of any deliverables or records they need. Portals are a delivery and collaboration tool, not a permanent archive.

A Client's relationship for the underlying work, payment, and deliverables is with the Freelancer, not with Company. Company's only role is providing the software through which the portal operates.

5. Passcode Security and Liability

Portal access is protected by a passcode generated within the Service and made available to the Freelancer from the project dashboard. Company does not send passcodes to Clients. The Freelancer copies the passcode and transmits it to the intended Client entirely through a channel of the Freelancer's own choosing outside the Service, and Company has no visibility into, record of, or control over that transmission. Passcodes are stored by Company only in hashed form and cannot be recovered or disclosed once issued; a lost passcode must be regenerated.

You acknowledge and agree that:

• The Freelancer is solely responsible for verifying that a portal link and passcode are sent to the correct, intended recipient, and for choosing a transmission channel appropriate to the sensitivity of the content in the portal.
• FreelioPro is not liable for any unauthorized access, data exposure, or data breach arising from a portal link or passcode being sent to the wrong recipient, disclosed, shared, forwarded, published, guessed, intercepted, or otherwise compromised outside the Service.
• Clients must not share, forward, or publish a portal link or passcode with any person who has not been authorized by the Freelancer.
• Any person in possession of a valid portal link and passcode may be able to view the content of that portal. Access through a valid passcode is treated by the Service as authorized access.
• If a Freelancer suspects that a passcode has been compromised, the Freelancer is responsible for promptly regenerating it using the control provided in the project dashboard, and for restricting or removing the affected content.
• Regenerating a passcode immediately invalidates the previous one. Any Client holding the old passcode will lose access until the Freelancer sends them the new one. The Freelancer is responsible for managing this and for any interruption it causes.
• Freelancers should not place content in a portal that is more sensitive than the passcode mechanism is appropriate to protect.

6. FreelioPro's Role and Scope of Service

FreelioPro provides project and business management software — such as project portals, deliverable sharing, invoice generation, client onboarding, asset approvals, and in-portal messaging — to help Freelancers manage their independent businesses in an organized manner.

What we are responsible for:

Company is responsible for providing and maintaining the Service itself: operating the platform, making reasonable efforts to keep it stable and available, delivering uploaded content to the intended portal, and applying commercially reasonable technical and organizational security measures to keep each project portal private to the Freelancer and the Clients they authorize. Our responsibilities in relation to the Service are limited to those set out in these Terms and are subject to Sections 17, 18, and 19.

We are not a party to Freelancer–Client relationships:

FreelioPro solely provides software tools. We do not act as an employer, broker, agent, intermediary, escrow provider, or payment processor for the services a Freelancer provides to a Client. Freelancers operate their businesses independently of the Service. Any engagement, contract, scope, price, timeline, deliverable, revision, refund, or dispute between a Freelancer and a Client is entirely a matter between those two parties.

Without limitation, Company is not responsible for: the quality, quantity, accuracy, legality, timeliness, or completeness of any deliverable; whether work is performed at all; whether either party performs its obligations; whether any invoice is paid; the conduct of any Freelancer or Client; or the outcome of any project or dispute.

7. Agreements, Communications, and Identity Verification

No agreement service. FreelioPro does not provide contract drafting, contract execution, electronic signature, notarization, escrow, dispute resolution, or legal services of any kind, and nothing in the Service constitutes legal advice.

Communications are not contracts. Messages, comments, approvals, status changes, attachments, invoices, and any other communication sent or recorded through the Service are provided as a convenience for project coordination and record-keeping only. They do not constitute, and must not be relied upon as, a contract, agreement, offer, acceptance, electronic signature, binding commitment, or legally enforceable instrument between a Freelancer and a Client. Company makes no representation as to the legal effect, admissibility, authenticity, integrity, or evidentiary value of any such communication or record.

Any service or product agreement between a Freelancer and a Client must be concluded by those parties themselves, outside the Service, through whatever means they consider appropriate and legally reliable for that purpose.

Identity verification is your responsibility. Company does not verify the identity, legal status, address, credentials, qualifications, licensing, solvency, or trustworthiness of any Freelancer or Client, and performs no "know your customer", "know your freelancer", background, sanctions, or fraud screening. Freelancers and Clients are expected to know and verify each other independently of the Service, and Company is not responsible for the extent to which they do so or for any loss arising from misplaced trust, misrepresentation, or impersonation by another User.

8. Payments, Subscriptions, and Invoicing

Invoicing tools. The Service allows Freelancers to create and send invoices and to record dates and payment statuses. FreelioPro does not process, facilitate, hold, transfer, orchestrate, or automatically track payments between Freelancers and their Clients. Payment statuses shown in the Service are entered manually by the Freelancer and are for record-keeping only. Freelancers must collect payment through their own separate methods. We are not responsible for any unpaid, disputed, incorrect, or fraudulent invoice.

App subscriptions. Access to premium features requires a paid subscription. All FreelioPro subscription payments are processed by our Merchant of Record, Lemon Squeezy. By purchasing a subscription you also agree to Lemon Squeezy's Terms of Service and Privacy Policy in respect of payment processing. Company does not collect or store your card details.

Renewal and cancellation. Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. You may cancel at any time from your account settings or through Lemon Squeezy; cancellation takes effect at the end of the current billing period, and you retain premium access until then.

Refunds. Except where a refund is required by applicable law or granted at our discretion, subscription fees are non-refundable, including for partial billing periods and for periods during which the Service was not used. Requests may be sent to support@freeliopro.com. No refund is due where an account is terminated for breach of these Terms.

Price changes. We may change subscription pricing. We will give at least 30 days' notice before a price change applies to your subscription, and you may cancel before it takes effect.

Taxes. You are responsible for any taxes arising from your own business activities, including taxes relating to the services you provide to your Clients.

9. Storage Allocation and Fair Use

Every plan, including the free plan, has a defined storage allocation. Files uploaded to the Service are stored using Cloudflare R2 object storage. Freelancers may upload and retain content until the storage allocation for their plan is reached.

• When your allocation is full, further uploads will be blocked until you delete content to free space or upgrade to a tier with a larger allocation.
• Storage is measured across all of your projects, portals, and User Content, including files uploaded by your Clients into your portals.
• Individual file size limits, file type restrictions, and per-tier allocations are described on our pricing page and may be adjusted from time to time. Reductions to an existing allocation will be notified in advance.
• If your subscription is cancelled, lapses, or is downgraded, uploads are disabled as soon as your stored content exceeds the allocation of your new plan. You then have 30 days to download anything you wish to keep, or to resubscribe. At the end of that period all files you have stored are permanently deleted. Your projects, portals, timelines, and invoices are not affected, and your account continues on the free plan with that plan's own storage allocation. We will email you before the deletion date.
• If your subscription ends while you hold more projects than the free plan allows, your account is restricted to viewing, downloading, and deleting until you are back within the limit or resubscribe. Nothing is deleted by this restriction. Your Clients can still open their portals and download what you have delivered, but cannot approve work, request revisions, or send messages while it is in effect.
• Fair use. The Service is provided for managing freelance projects and delivering work to Clients. You may not use it as general-purpose file hosting, backup, archiving, content distribution, or media streaming infrastructure, and you may not artificially inflate storage use, create accounts to circumvent limits, or resell storage capacity.

The Service is not a backup or archival service. You can download a project's files as a ZIP from the project page, all of your files from Account Settings, and your project records as spreadsheets - but you remain solely responsible for maintaining your own copies of all content that matters to you, at all times and not only when your access is ending (see Section 12).

10. Acceptable Use Policy (AUP)

This section applies to all Users, including Clients accessing a portal. You agree not to use the Service to upload, transmit, host, store, or distribute any content, files, messages, or links that:

• Are illegal, fraudulent, deceptive, or facilitate illegal activities.
• Contain Child Sexual Abuse Material (CSAM) or any form of illegal adult content.
• Infringe upon any third party's intellectual property rights, copyrights, trademarks, or trade secrets.
• Contain malicious code, malware, viruses, or any software intended to damage or exploit other systems.
• Harass, threaten, defame, or promote violence against individuals or groups.
• Contain unsolicited bulk messaging, phishing attempts, or spam.
• Disclose another person's personal or confidential information without lawful basis or consent.

You further agree not to:

• Attempt to gain unauthorized access to the Service, another User's account, or any portal you have not been authorized to access.
• Probe, scan, test the vulnerability of, overload, or interfere with the Service or its infrastructure, or circumvent any access control, passcode, rate limit, or storage limit.
• Reverse engineer, decompile, scrape, or create derivative works from the Service, except to the extent such restriction is prohibited by applicable law.
• Use the Service to build or train a competing product, or resell or sublicense access to the Service.

11. User Content and Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are the exclusive property of Swift Byte Solutions (Private) Limited and its licensors. Nothing in these Terms transfers any right in the Service to you.

Ownership of User Content. You retain all rights you hold in the User Content you upload to the Service. As between a Freelancer and a Client, ownership of deliverables is determined by their own agreement, to which Company is not a party.

User responsibility for content. Because FreelioPro provides private client portals, we do not actively monitor, scan, or review User Content. You are solely legally responsible for all User Content uploaded, transmitted, or stored through your account or portal access, including content uploaded by your Clients into your portals, and for having the rights necessary to do so. Our decision not to monitor proactively does not limit our right or ability to access, review, restrict, or remove content where we reasonably consider it necessary to investigate a report, enforce these Terms, protect the security or integrity of the Service, or comply with a legal obligation or lawful request.

Licence to operate the Service. By uploading User Content, you grant Company a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process that content solely to the extent necessary to operate and provide the Service to you and to the Users you authorize. This licence ends when the content is deleted, except for copies retained in routine backups for a limited period or as required by law.

Feedback. If you send us suggestions or feedback about the Service, we may use it without restriction or obligation to you.

12. Content Deletion and Data Retention

Deletion is Freelancer-controlled. Projects, portals, and uploaded files can be deleted only by the Freelancer who owns the account, using the deletion controls in the application. Company does not perform manual deletion of individual projects, portals, or files on request, and does not delete or restore content on behalf of Freelancers or Clients. This applies except where removal is necessary to enforce these Terms, respond to a valid abuse or infringement report, or comply with a legal obligation, and except for deletion of an entire account as described below.

• Deletion is permanent. Deleting a project, portal, or file removes it from the Service and from the associated portal, and it cannot be recovered. Deleted content may persist in routine backups for a limited period before being overwritten.
• Clients cannot delete content and cannot require Company to delete project content. A Client wishing to have content or personal data removed from a portal should contact the Freelancer who operates that portal. Requests concerning personal data are handled as described in our Privacy Policy.
• Account deletion. A Freelancer may delete their entire account at any time from Account Settings. You will be asked why you are leaving, and to confirm with a code emailed to your account address; if you hold an active subscription you must cancel it first, which can be done in the same dialog. Deletion is immediate and irreversible: it removes all projects, portals, stored files, invoices, messages, and Client details, and permanently deactivates all portal links. If you cannot access your account email, contact support@freeliopro.com.
• 30-day download window. Following termination, cancellation, or expiry of a subscription, Freelancers have 30 days to log in and download their stored files, per project or all at once from Account Settings. We do not compile or send copies of your content on request. At the end of the 30 days, all files stored in the account are permanently deleted and cannot be recovered. Your projects, portals, timelines, and invoices are retained, and the account continues on the free plan.
• Where an account is terminated for a breach of these Terms or our Acceptable Use Policy, Company may delete content immediately and without providing any download window.
• Effect on Clients. When a Freelancer deletes a project or their account, the associated portals stop working immediately and Clients lose access to the content in them. Clients are given no separate notice period or grace period by Company, and should use the portal's download option to keep their own copies of deliverables as they are received rather than relying on continued portal access.

13. Data Protection and Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

Two distinct roles. In respect of Freelancer account data, Company acts as a data controller. In respect of personal data that a Freelancer uploads or generates about their own Clients — including client names, email addresses, messages, feedback, and files — the Freelancer is the data controller and Company acts solely as a data processor, processing that data only on the Freelancer's instructions and only to provide the Service.

Freelancer obligations. As controller of your Clients' data, you are responsible for having a lawful basis to collect and share that data, for informing your Clients how their data is handled, for the accuracy of what you upload, and for responding to requests your Clients make about their own personal data. You must not upload special-category or highly sensitive personal data (such as health, biometric, financial account, or government identification data) to the Service.

Where you are subject to the EU or UK General Data Protection Regulation, our Data Processing Addendum applies to our processing of your Clients' data and is incorporated into these Terms by reference. Further information on rights and lawful bases is available in our GDPR Notice.

14. Abuse Reporting and Content Takedown

If you encounter content hosted on FreelioPro that violates our Acceptable Use Policy or infringes upon copyrights, please report it to legal@freeliopro.com. Your report should identify the content, the portal or account concerned where known, the reason for the report, and your contact details, and should confirm that the information in it is accurate.

Upon receiving a report or legal notice, Company reserves the right to investigate, to restrict access to or remove the content concerned, to suspend the relevant portal, and to permanently terminate the offending account without a refund. Where appropriate, we will notify the affected Freelancer and give them an opportunity to respond. Submitting knowingly false or abusive reports is itself a breach of these Terms.

15. Service Availability and Third-Party Infrastructure

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during planned maintenance, unplanned outages, or failures of third-party infrastructure on which it depends, including hosting, object storage, content delivery, email delivery, and payment providers. Unless separately agreed in writing, no service level agreement, uptime commitment, or support response time applies.

We may modify, add, or discontinue features of the Service. Where a change materially reduces core functionality you rely on, we will give reasonable advance notice. Features labelled beta, preview, or experimental are provided without any assurance of stability or continuity.

We do not guarantee delivery, timing, or receipt of any email we send, such as account notifications, security alerts, or billing messages, as these depend on systems outside our control including recipient mail servers and spam filters. Passcodes and portal links are not sent by Company at all (see Section 5).

16. Termination

We may terminate or suspend your account or portal access immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms or our Acceptable Use Policy, if your use presents a security, legal, or operational risk, or for non-payment of subscription fees.

A Freelancer may terminate at any time by cancelling their subscription and deleting their account. Upon termination, your right to use the Service ceases immediately, associated portals stop working, and content is handled as described in Section 12. Sections that by their nature should survive termination — including those on User Content licences, disclaimers, limitation of liability, indemnification, and governing law — continue to apply.

17. Disclaimers and Warranties

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, or course of performance.

Without limiting the foregoing, Company makes no warranty that the Service will meet your requirements, be uninterrupted, secure, timely, or error-free; that defects will be corrected; that any content will be preserved without loss; or that the Service is free of harmful components. Company gives no warranty regarding any Freelancer, any Client, any deliverable, or any transaction or agreement between Users.

Nothing in these Terms excludes or limits any liability or warranty that cannot lawfully be excluded or limited under the laws of Sri Lanka or other applicable law.

18. Limitation of Liability

In no event shall Swift Byte Solutions (Private) Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, revenue, business, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of, or inability to access or use, the Service; (ii) any conduct or content of any Freelancer, Client, or third party on the Service; (iii) any content obtained from the Service; (iv) any deliverable, work product, payment, or agreement between a Freelancer and a Client; (v) unauthorized access, use, or alteration of your transmissions or content, including access obtained through a portal link or passcode disclosed, misdirected, or compromised outside the Service; or (vi) loss or deletion of User Content.

Aggregate cap. To the maximum extent permitted by applicable law, Company's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total subscription fees actually paid by you to Company in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD 50. Because Clients pay no fees to Company, Company's total aggregate liability to any Client shall not exceed USD 50.

19. Indemnification

You agree to defend, indemnify, and hold harmless Swift Byte Solutions (Private) Limited and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (i) your User Content; (ii) your use of the Service; (iii) your breach of these Terms or of any applicable law; (iv) your infringement of any third party's rights; (v) any dispute between you and another User, including any dispute concerning deliverables, payment, or agreements; and (vi) any unauthorized access resulting from your handling, disclosure, or misdirection of a portal link or passcode.

20. General Provisions

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Company regarding the Service and supersede any prior agreements or understandings.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force and effect.
• No waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure: Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, industrial action, power or telecommunications failures, government action, or failures of third-party infrastructure providers.
• No third-party beneficiaries: These Terms create no rights in favour of any person other than the Users bound by them and Company.
• Notices: We may provide notices to Freelancers by email to the address on the account or by posting within the Service. Notices to Clients may be provided within the portal. Notices to Company should be sent to the addresses in Section 23.
• Relationship: Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between Company and any User, or between Users.
• Language: These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails.

21. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Badulla, Uva Province, Sri Lanka, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

22. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to the new terms taking effect, by email to Freelancers and by updating this page. Continued use of the Service after the effective date of a revision constitutes acceptance of the revised Terms. Clients are bound by the version of these Terms in effect at the time they access a portal.